Last Updated: August 15, 2023

1. Introduction

ShinyHome Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms or fields on our website
  • Sign up for our newsletter
  • Request information or services
  • Contact customer support
  • Participate in surveys or promotions

This personal information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information
  • Service preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Time and date of access
  • Pages viewed
  • Links clicked
  • Interactions with our website elements

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience.

Types of cookies we use may include:

  • Essential cookies: Necessary for the website to function properly
  • Analytical cookies: Help us understand how visitors interact with our website
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Track your browsing habits to deliver targeted advertising

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Schedule cleaning appointments
  • Send administrative information, such as appointment confirmations and service updates
  • Respond to inquiries and provide customer support
  • Personalize your experience on our website
  • Send marketing communications (with your consent)
  • Conduct research and analysis to improve our services
  • Monitor and analyze usage patterns and trends
  • Protect against fraudulent, unauthorized, or illegal activity
  • Comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 Protection of Rights

We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.

4.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction of processing of your personal information
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ShinyHome Service
〒220-0061 神奈川県横浜市西区久保町1-28
Email: info@fayrunicandle.com
Phone: +81-3-3572-1215